Frequently Asked Questions
Everything you need to know about your Polyform experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How do I initiate a return or exchange?
You can return unworn items with tags attached within 30 days of delivery. Visit our Returns Portal on the website to generate a prepaid shipping label and start your exchange process.
Are your materials sustainably sourced?
At Polyform, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% sustainability by 2025.
How do I know which size to choose?
Every product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Note' section for item-specific advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we can only guarantee modifications or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.